Questions??

Are the shirts good quality?

Our shirts are of the best quality from trusting names like Bella+Canvas and Gildan. They are known for their reliable quality and comfort. More specifically:

Bella+Canvas 3001

Material: Crafted from a blend of premium quality, combed and ring-spun cotton (Heather colors may contain some polyester), the Bella+Canvas 3001 offers a soft and smooth feel against the skin.

Fit: Its modern, retail fit flatters various body types without sacrificing comfort. The shirt drapes nicely, providing a stylish silhouette without being overly tight or baggy.

Construction: Featuring shoulder-to-shoulder taping and side seams, the Bella+Canvas 3001 ensures durability and maintains its shape wash after wash. The seamless collar and double-needle sleeve and bottom hem contribute to its polished look and long-lasting wear.

Sustainability: Bella+Canvas is committed to eco-friendly practices, utilizing water-saving manufacturing processes and sustainable materials wherever possible. The 3001 t-shirt reflects this commitment to environmental responsibility.

Gildan 5000:

Material: Crafted from 100% preshrunk cotton, the Gildan 5000 offers a comfortable and breathable wear experience.

Fit: This t-shirt usually features a classic fit, providing ample room for movement without being too baggy or restrictive.

Durability: Known for its sturdy construction, the Gildan 5000 is designed to withstand regular wear and washing without losing its shape or color.

How much is shipping?

Free Shipping on all items in our store which means $0 shipping costs to you as long as you are located within one of our primary service countries. (USA only at this time)

When will my items be shipped?

We request anywhere from 10-21 days for processing and shipping depending on the item. We ship as soon as possible but there may be random delays.  We aim for a 10-14 day turnaround time from the time you place yuor oder.  

Shipping times are calculated with business days, Monday-Friday, not including holidays.  If you haven’t received your package within three weeks of ordering, please contact jenny@creativelycontagious.com.

What is the return policy?

Please see our Returns, Refunds and Exchange policy here: www.creativelycontagious.com/returns

In the event that your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will try our best to work towards a satisfactory solution.

If you have questions about your order or shipping, please email us at jenny@creativelycontagious.com

Questions??

When will my items be shipped?

We request 2-4 weeks for shipping.  We ship as soon as possible but there may be random delays.  We are excited to prepare, package, and ship your items. 

Shipping times are calculated with business days, Monday-Friday, not including holidays.  If you haven’t received your package within four weeks of ordering, please contact jenny@creativelycontagious.com.

Where are my items shipping from?

All items will be shipped from various facilities.

How will my items be shipped?

We do not deliver to P.O. Boxes, so keep that in mind when entering your shipping information.

Do you ship internationally?

Not at this time.

Can I make a change to, or cancel, my order?

Once an order has been submitted, we will not be able to make any changes. We are not able to change any part of your order. We are not able to cancel an order once it has been placed. Be sure to double and triple-check your items, quantities, and shipping info before hitting submit.

How is the shipping cost calculated for my order?

Shipping varies by product.

What if my package is returned to the seller as undeliverable?

Any packages returned to the sellers that are labeled by the shipping carrier as undeliverable will be refunded when returned to the seller. Refunds will be issued to the payment method used for that specific order unless the package is returned after the package is 40 days old. Packages older than 25 days will be refunded as store credit.

Why isn't my order going through?

First, make sure that all of the items that are in your cart are still available on the site. If an item that is in your cart has already sold out or has been removed from the site, the order will not process. You can hit remove to delete those unavailable items from your cart.

If you are receiving an AVS error when trying to check out, that means that the billing information, or CVV number on the back of your card, that you have entered during checkout does not match the billing address that your bank or cardholder has on file for that card.

Be sure to use an up-to-date browser when looking at the site, like Google Chrome.

Can I return my order?

If you don't love your purchase, please contact us within 14 days of receipt to arrange for a replacement or refund.  Please contact us at jenny@creativelycontagious.com with your order number and the item you’d like to return.

What do I do if the item I received is damaged or defective?

If your product arrives damaged or defective, please contact us as soon as possible so we can resolve the problem quickly. We ask that you send your order number, and a picture of the issue. This will help with quality control and prevent the same situation in the future. As with returns, please contact us within 14 days of the purchase of your order.